5 Proven Ways to Build a Rapport with Customers Using Voice Support
Personalization of service is a key priority for business leaders across the industries today. Survey after survey has revealed that customers want to be treated as human beings. Yet – despite their best intentions – companies sometimes tend to...
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the...
The Human Touch: How to Add Warmth & Connection to Your Customer Support?
The key to great customer service is making customers feel valued. Rather than using scripted lines, it is about being genuinely engaged with customers and going out of your way to assist them. This is easier said than done, though. Experts say that there is no...Outsource Your Customer Support To the Experts!
