Asking for feedback shows customers that you care. Most customers are likely to be appreciative of any attempt you make to get their opinion on how to make your product better. It conveys a willingness to hear opinions that may be different to your own and to be...
If your customer attrition rate is higher than normal, you need to ask yourself some hard questions. You’ll discover that price, by itself, is rarely the problem. Customers leave when they feel that their expectations are not being met. For online shoppers, these...
Customer support is getting faster and more efficient. Given the growth of the e-commerce industry, speed is no longer optional. The risks of failing to deliver great customer service are all too well-known. Customer churn has turned into one of the most-watched...
A quick and easy return policy is one of the biggest differentiators for e-commerce brands today. This has been proven in a study conducted by Customer Experience Optimization (CXO) analytics specialist, Narvar. They found that 70% of online shoppers considered an...
To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote customer service. The coronavirus crisis has only accelerated this trend. The advantages in terms of both service quality and attrition...
