5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the...
The Human Touch: How to Add Warmth & Connection to Your Customer Support?
The key to great customer service is making customers feel valued. Rather than using scripted lines, it is about being genuinely engaged with customers and going out of your way to assist them. This is easier said than done, though. Experts say that there is no...
9 Customer Service Response Templates for Tricky Scenarios
62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the...
Uncertain Times Call for Customer-First Approach. But How Do You Do That?
We’ve mentioned it before that retaining an old customer is cheaper than roping in a new one. But beyond retention, existing customers are essential because they trust the brand. And when people trust a brand, 83% will recommend it to others, and 82% will continue to...Outsource Your Customer Support To the Experts!
