Customer Service Surveys: Best Practices & Guidelines
SurveyMonkey, a popular online survey platform, conducted a study recently where it asked 400 users how many surveys they would typically complete. The response was remarkable. Only 10% of those surveyed said they were likely to complete all surveys they came across....
How to Master the Art of B2B Customer Support?
B2B customer support thrives on relationships just like its B2C counterpart. The only difference being that B2B customer support is based not so much on social proof as outcomes that help client-based companies succeed with their own end-customers. The domino effect...
Best Customer Support Practices to Deliver Superior Customer Service
Exceptional customer service has real and tangible benefits for your company’s bottom line. It can help you get word of mouth publicity, earn referrals, boost retention, and consequently reduce your marketing spend at a time when the coronavirus crisis is squeezing...
5 Proven Ways to Build a Rapport with Customers Using Voice Support
Personalization of service is a key priority for business leaders across the industries today. Survey after survey has revealed that customers want to be treated as human beings. Yet – despite their best intentions – companies sometimes tend to...Outsource Your Customer Support To the Experts!
