How to Leverage Social Media Platforms to Drive Sales for Your Ecommerce Stores?


If you’re an online e-commerce store owner, you probably have used social media one way or another to market your products. For an industry that is expected to grow to $4.5 trillion by 2021, social media is a great leveller – it has helped small online businesses compete with billion-dollar brands and make money. The […]

9 Creative and Easy Ways to Surprise and Delight Your Customers


If you want to make a lasting impression on your audience and retain them longer, creating a delightful customer experience has to be on the top of your growth agenda. Over the years, online businesses have realized that the typical customer journey – from the on-site buying experience to the unboxing of a product – […]

Outsource Customer Support: 5 Key Reasons for Your Business


To an online store owner, the decision to outsource customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute…what if your outsourcing vendor came aboard ship as a partner, an integral part of your team – a Director of Customer Service, […]

How to Outsource Customer Support?

how to outsource customer support

Once you are crystal clear about why your business needs outsourcing, you have to think about how to outsource customer support and ways to go on with the outsourcing process. Many aspects have to be brought into consideration such as pricing, infrastructure, personnel selection, training and onboarding. The whole process of transitioning from in-house to […]