How to Write an Effective Apology Email to Angry Customers (with Examples)

How-to-Write-an-Effective-Apology-Email-to-Angry-Customers

For customer support teams, a typical day at work is almost always a mixed bag of experiences. On one hand, there is the immense satisfaction of helping customers with their issues and being appreciated by them. On the other, they often find themselves at the receiving end of a barrage of complaints from angry or […]

Customer Support Automation Enhances Customer Experience

What-is-Customer-Support-Automation

Customer support automation is no longer something on the distant horizon. It is an inevitable reality that is redefining how businesses interact with their customers. If anything, the disruption caused by the coronavirus pandemic has only accelerated the shift. According to a study by business messaging platform, Intercom, more than 55% of businesses are moving […]

Tried and Tested Strategies to Build an Online Customer Community

Tried-and-Tested-Strategies-to-Build-an-Online-Customer-Community

What if you had a loyal band of customers that preferred to buy almost exclusively from your online store? You probably think we’re too optimistic or even delusional! However, the biggest e-commerce brands like Sephora and eBay have managed to do just that. They have gotten some remarkable results by going beyond mere marketing to […]

5 Tips on How to Handle Customer Complaints in the Current Global Scenario

Tips-on-How-to-Handle-Customer-Complaints-in-Current-Global-Scenario

Customers can seem a lot more demanding than usual with the COVID crisis triggering delivery delays and making returns harder. If you have noticed an uptick in complaints lately, it is certainly to be expected. If a customer is taking the time to complain, he or she certainly cares enough about your brand. In fact, […]

Outsourcing Customer Support is More Relevant Since COVID-19

How-Outsourcing-Customer-Support-is-More-Relevant-for-Businesses-Post-COVID-19

The COVID-19 pandemic has been a wake-up call for businesses in terms of operational flexibility and cost control. Though growth in e-commerce volumes has accelerated much faster than expected, there has also been a significant shift in consumer behavior. Demand has not been uniform across all e-commerce product categories with fashion and travel-related products in […]

How to Leverage Email Tracking to Provide a Great Customer Experience

How-to-Leverage-Email-Tracking-to-Provide-a-Great-Customer-Experience

As a marketing channel, email has received more than its fair share of flak for being too easy to ignore and be regarded as spam. However, it remains one of the most effective ways of driving customer engagement and repeat sales. Targeted email campaigns can be described as the digital equivalent of personalized customer experience […]

5 Customer Service Skills that Can Set You Apart

Customer-Service-Skills-that-Can-Set-You-Apart

From checkout to the post-purchase experience, customer service has an important role to play in delivering your brand promise. After all, it is that one thing your competitors cannot replicate. Small businesses like online e-commerce stores are ideally placed to build a personal connection with customers than their larger competitors. Many businesses are going out […]

How to Manage Your Customer Agents Remotely?

How-to-Manage-Your-Service-Agents-Remotely

Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19. On the brighter side, the pandemic has given businesses an opportunity to test and implement new strategies that will certainly have a profound impact on how they operate in the future. Customer support has long […]

Does your Customer Support Team Need a CRM Software?

Does-Your-Customer-Support-Team-Need-a-CRM-Software

Think about this: your customer support team contributes X revenue to your business each month. During the holidays, the daily revenues of your online store more than double up and you do not think twice about asking your team to put in extra hours in order to cash in on the opportunity to do more […]

5 Tips to Consistently Ace Customer Communication

Tips-to-Consistently-Ace-Customer-Communication

Retention, referrals, revenue – great customer service can help you reach your business goals faster than almost any other factor. Research has proven time and again that there is a direct correlation between customer satisfaction and loyalty. While most businesses recognize this, many fail consistently to meet customer expectations despite investing in the latest technology […]