How to Master the Art of B2B Customer Support?
B2B customer support thrives on relationships just like its B2C counterpart. The only difference being that B2B customer support is based not so much on social proof as outcomes that help client-based companies succeed with their own end-customers. The domino effect...
Best Customer Support Practices to Deliver Superior Customer Service
Exceptional customer service has real and tangible benefits for your company’s bottom line. It can help you get word of mouth publicity, earn referrals, boost retention, and consequently reduce your marketing spend at a time when the coronavirus crisis is squeezing...
5 Proven Ways to Build a Rapport with Customers Using Voice Support
Personalization of service is a key priority for business leaders across the industries today. Survey after survey has revealed that customers want to be treated as human beings. Yet – despite their best intentions – companies sometimes tend to...
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the...Outsource Your Customer Support To the Experts!
