Does your Customer Support Team Need a CRM Software?

Customer Support

Think about this: your customer support team contributes X revenue to your business each month. During the holidays, the daily revenues of your online store more than double up and you do not think twice about asking your team to put in extra hours in order to cash in...

5 Tips to Consistently Ace Customer Communication

Customer Success, Customer Support

Retention, referrals, revenue – great customer service can help you reach your business goals faster than almost any other factor. Research has proven time and again that there is a direct correlation between customer satisfaction and loyalty. While most businesses...

5 Top Remote Collaboration Tools for Customer Service Teams

Customer Success, Customer Support

Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking...

A Comprehensive Guide to Net Promoter Score

Customer Support

Satisfied customers are the biggest proof that your products work. However, during the course of the average customer journey, the customer satisfaction graph rarely remains constant. The reasons are many: complicated checkout processes, extra shipping charges,...

5 Proven Tips to Manage your Customer Support Tickets Effectively

Customer Support

Would you say you are satisfied with the ticket resolution time of your support team? If yes, the CSat and Net Promoter Scores for your brand are more than likely to be high. After all, there is a direct correlation between ticket response time and customer...