7 Efficient Ways To Reduce Customer Service Response Time
One of the cardinal rules of good customer service is responding to customers as fast as possible. It sets the tone for the rest of the conversation and can boost the overall productivity of your customer support team. No wonder, response time is a metric that is...
8 Qualities of Exceptional Customer Support
What makes customer support truly exceptional? Some companies like Salesforce define exceptional service as “building relationships with customers” while others prefer the term “proactive service”. In fact, businesses worldwide are spending a lot of time and money to...
Why Tone of Voice Matters in Customer Service, ESPECIALLY Online
An upbeat tone of voice that conveys a genuine desire to help is critical to building a lasting relationship with customers. Don’t let the word ‘voice’ fool you. Tone does not apply to verbal conversations alone, it relates equally to any content you put out,...
5 Ways Customer Satisfaction Correlates with Business Results
Whether you are a new e-commerce brand or have a few years of experience to your name, one of the tried and tested ways you can boost sales is by providing great customer service. Typically, business owners have their hands full taking care of everything from sourcing...Outsource Your Customer Support To the Experts!
