How It Works

How We Find the Best Live Support Service Personnel

We use tried and tested processes to make sure that your business gets the best category specific live support service personnel to cater to your customers’ needs.

anonymous and customized store profile

Step 1 – Your Store Profile

We create an anonymous store profile for your business and customise every parameter on our systems to suit your requirements.

Step 2 – Business Specific Training

Our team trains an Artificially Intelligent Chat Simulator Bot based on your store’s previous live customer chat records and policies.

Dedicated Customer Support Service Personnel Trained on your store
Category intensive talent from around the globe

Step 3 – Continuous Supply of Talent

Our team sources Category Expert Talent who then try out your store’s simulated live customer chat sessions and get scored.

Step 4 – Personnel Selection

You get a list of all the chat experts’ scores and simulated live customer chat sessions. You can then choose to hire anyone based on their domain knowledge, personality and skills.

Transparent Customer Support Personnel Selection
High Return on Investment by outsourcing customer support

Step 5 – Conversion and ROI Tracking

We track the performance of every single live chat customer service executive and provide you with a clear picture on their performance and ROI.