Knowledge Base Seo Tips To Cut Support Time By Half
In 2021, customer retention is probably the number one priority for a variety of businesses. Some commentators are already calling 2021 the ‘Year of Customer Retention’ . The reason: it is much easier to keep selling to an existing customer than it is to acquire a new...
5 Proven Strategies to Optimize Customer Experience in 2021
In 2021, a positive customer experience is simply the only way for brands to survive. COVID-19 has triggered an avalanche of change that no one could have predicted a few years ago. Today, brands are forced to rethink their whole value proposition, thanks to a major...
Best Knowledge Base Management Software 2021
A big aspect of customer experience is equipping your customers with the knowledge of how your product works. This can help them get the best possible results using it and hopefully earn you a loyal customer for the long term. Depending on the niche you’re in,...
5 Reasons Why Measuring Customer Experience is Crucial
Customer experience today is a must-win game that decides the fate of every e-commerce brand and permits almost zero exceptions. Business owners spend a lot of time analyzing CSAT, NPS, or CES data in an effort to gauge the customer experience of their brands. This is...
Customers Engagement Lessons to Learn from the Digital Generation
In the post-pandemic era, it is critical for e-commerce stores to get to know the customer needs better. If you do not differentiate between customer categories, your conversion rate could be less than optimal. This is due to a profound shift in customer behavior...Outsource Your Customer Support To the Experts!
