Why Omni-Channel Customer Feedback Can Make (or Break!) Things For Your Business
Oftentimes, businesses can end up being completely deaf and blind to their customer pain points. Why does that happen, one might ask? It happens because more and more, it is the technology (or business processes) that end up interacting with the customers and not decision makers themselves. Since business marketing and operations are spread […]
Tried and Tested Strategies to Build an Online Customer Community
What if you had a loyal band of customers that preferred to buy almost exclusively from your online store? You probably think we’re too optimistic or even delusional! However, the biggest e-commerce brands like Sephora and eBay have managed to do just that. They have gotten some remarkable results by going beyond mere marketing to […]
5 Key Signs That Your Customer Success Programs Are Working
Maintaining a high level of customer satisfaction is hard work. No wonder, many businesses struggle to retain their hard-won customers even as the cost of customer acquisition is steadily increasing. With the coronavirus pandemic profoundly altering customer behavior, many e-commerce business owners are desperate for answers. However, a small number of businesses are confident of […]
5 Top Remote Collaboration Tools for Customer Service Teams
Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking their workflows to allow greater flexibility in their employees’ work schedules. This trend of remote collaboration […]
Outsource Customer Support: 5 Key Reasons for Your Business
To an online store owner, the decision to outsource customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute…what if your outsourcing vendor came aboard ship as a partner, an integral part of your team – a Director of Customer Service, […]