Customer Service Blog
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9 Creative and Easy Ways to Surprise and Delight Your Customers
If you want to make a lasting impression on your audience and retain them longer, creating a delightful customer experience has to be on the top of your growth agenda. Over the years, online businesses have realized that the typical customer journey - from the on-site...
5 Reasons Why It’s High-Time You Should Outsource Customer Support for Your Business
To an online store owner, outsourcing customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute...what if your outsourcing vendor came aboard ship as a partner, an integral part of your team...
10 Ways to Enhance the Post-Purchase Experience of Your Customers
After spending thousands of dollars driving traffic to their site, there are few things that frustrate store owners more than never hearing from those customers again. If you are looking for answers to this problem, a good place to start would be how you treat...
Can Outsourced Voice Support Really Understand Your Brand and Delight Your Customers? Yes! Here’s How…
The debate over outsourcing customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center - with core competence in building and scaling voice support teams - is undeniable to an online store...
Don’t Let that Traffic Pass You By: Increase Conversion Rate for Shopify Store with these 10 Hacks
If it has been a few months since you started your own Shopify store, you are probably pleased with the number of visitors you’re getting. If it is a small number, it is a sign that the hard work you put into identifying a profitable niche is finally paying off....
Looking for Outsourced Customer Support Service? Here are 9 Points to Consider before Choosing one
Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given the high cost of hiring and training an in-house customer support team, many online entrepreneurs are considering how to outsource customer...
Save Time and Money by Automating Your Customer Support
It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for...
When Chatbot Fails?
Ever since chatbots were conceived, much of the business world has been waiting for a chatbot and AI revolution. Due to important advancements in machine learning and AI technology, it has only been in the past decade or so that e-commerce industries have embraced...
15 Best Live Chat Software: Comparison After Using In 2020
Try Our FREE Live Chat Software Suggester There are dozens and dozens of live chat softwares and they come with so many bells and whistles, that it can end up being a daunting task to find the best one for your specific use case. Reading several blog posts on the...
