Customer Service Blog

Learn Customer Service Best Practices by our Experts

Latest Posts


Strategies for High ROI Ecommerce Referral Marketing

Strategies for High ROI Ecommerce Referral Marketing

Satisfied customers show brands their gratitude by telling others about their products. It’s just human nature. Referral marketing tries to leverage this principle to drive sales and engagement. And, it works! Research shows that 92% of customers trust word-of-mouth...

read more
5 Proven Strategies to Optimize Customer Experience in 2021

5 Proven Strategies to Optimize Customer Experience in 2021

In 2021, a positive customer experience is simply the only way for brands to survive. COVID-19 has triggered an avalanche of change that no one could have predicted a few years ago. Today, brands are forced to rethink their whole value proposition, thanks to a major...

read more
Best Knowledge Base Management Software 2021

Best Knowledge Base Management Software 2021

A big aspect of customer experience is equipping your customers with the knowledge of how your product works. This can help them get the best possible results using it and hopefully earn you a loyal customer for the long term. Depending on the niche you’re in,...

read more
5 Reasons Why Measuring Customer Experience is Crucial

5 Reasons Why Measuring Customer Experience is Crucial

Customer experience today is a must-win game that decides the fate of every e-commerce brand and permits almost zero exceptions. Business owners spend a lot of time analyzing CSAT, NPS, or CES data in an effort to gauge the customer experience of their brands. This is...

read more