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5 Benefits of Integrated Call Center Solutions

5 Benefits of Integrated Call Center Solutions

If you are a call center manager, meeting Service Level Agreement (SLAs) is probably your biggest challenge right now. The pandemic may have exposed some major shortcomings in your operations and fixing them quickly- and in the most cost-effective way- is critical....

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10 types of Visual Content That Can Help You Stand Out

10 types of Visual Content That Can Help You Stand Out

Do you use visual content in your content marketing? If not, your content is unlikely to stand out. According to Hubspot, 70% of companies invest in content marketing that uses visual marketing strategies. A large proportion of marketers are giving importance to...

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Outsourcing Customer Service in 2021: 4 Ways to No Screw-Up

Outsourcing Customer Service in 2021: 4 Ways to No Screw-Up

Business resilience is a key theme in 2021 given the challenges posed by the COVID-19 pandemic. This situation is unlikely to change anytime soon. The silver lining is that businesses have been forced to look at alternative ways of serving their customers. Dramatic...

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Knowledge Base Seo Tips To Cut Support Time By Half

Knowledge Base Seo Tips To Cut Support Time By Half

In 2021, customer retention is probably the number one priority for a variety of businesses. Some commentators are already calling 2021 the ‘Year of Customer Retention’ . The reason: it is much easier to keep selling to an existing customer than it is to acquire a new...

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