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5 Benefits of Integrated Call Center Solutions
If you are a call center manager, meeting Service Level Agreement (SLAs) is probably your biggest challenge right now. The pandemic may have exposed some major shortcomings in your operations and fixing them quickly- and in the most cost-effective way- is critical....
10 types of Visual Content That Can Help You Stand Out
Do you use visual content in your content marketing? If not, your content is unlikely to stand out. According to Hubspot, 70% of companies invest in content marketing that uses visual marketing strategies. A large proportion of marketers are giving importance to...
7 Stats That Prove Social Media Is The New Frontier Of Customer Service
9 out of 10 global internet users are on social media. It seems that the internet is mostly used by people to surf social media. But why is there such a large number of people on social media? Because social media is no longer a place that’s only used for interacting...
Ways to Build a Customer Service Culture for your Ecommerce Store
What makes Amazon the most valuable brand in the world? You might point to its record-breaking $386 billion revenue for 2020 or its soaring stock price in response to this question. Perhaps, Amazon’s two-day delivery service or incredibly low prices are the biggest...
Outsourcing Customer Service in 2021: 4 Ways to No Screw-Up
Business resilience is a key theme in 2021 given the challenges posed by the COVID-19 pandemic. This situation is unlikely to change anytime soon. The silver lining is that businesses have been forced to look at alternative ways of serving their customers. Dramatic...
5 Most Genuine Ways to Collect Constructive Customer Feedback
If you are an e-commerce store owner, you most likely have a customized dashboard showing you the real-time performance data. After all, analyzing trends related to response time, handle time, and transfer rate can help you identify the hits and misses for your team. ...
Knowledge Base Seo Tips To Cut Support Time By Half
In 2021, customer retention is probably the number one priority for a variety of businesses. Some commentators are already calling 2021 the ‘Year of Customer Retention’ . The reason: it is much easier to keep selling to an existing customer than it is to acquire a new...
3 Powerful Customer Satisfaction Questions to Include in your CSAT Surveys
CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if...
See your Sales Zoom through with Ecommerce Referral Marketing
According to Forbes magazine, Amazon has topped the e-commerce industry once again in terms of sales volumes since the pandemic began. In 2020, it cornered 40.4% of all online purchases in the US alone. By comparison, the closest competitor, Walmart, could only muster...
