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Customer Loyalty in Today’s Breathless Digital World

Customer Loyalty in Today’s Breathless Digital World

 If there is one lesson for brands to learn from the pandemic and its aftermath, customer loyalty is fickle and unpredictable. Customers are clearly looking for greater convenience and value in the digital age- more than ever before. Contrary to popular opinion, price...

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Why Brands Need To Do More Than Just Sell! [Survey]

Why Brands Need To Do More Than Just Sell! [Survey]

Today, we are in an era where customers not only want quality products but also want brands to understand their needs and take care of them. When we surveyed a large number of consumers all over the US, we discovered that 89% of consumers consider buying from brands...

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9 Customer Service Response Templates for Tricky Scenarios

9 Customer Service Response Templates for Tricky Scenarios

62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the...

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