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Top Customer Service Trends for 2021 and Beyond

Top Customer Service Trends for 2021 and Beyond

Every few years, customer service trends evolve, but 2021 is likely to see unprecedented and revolutionary changes. This year, we will likely see a renewed push towards customer empowerment. In other words, brands will no longer decide where the interaction happens;...

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Best Free Live Chat Software 2021

Best Free Live Chat Software 2021

Live chat works!  According to PalDesk, it has a 73% customer satisfaction rate. The reason is customers can easily get on with other tasks while chatting with an agent. Besides, chats are usually much more to the point than a phone call.  For an e-commerce...

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How Consumers React To Poor Customer Service [Survey]

How Consumers React To Poor Customer Service [Survey]

Customers expect seamless customer service from a company, and meeting their expectations is crucial for a company to survive. But how crucial is it? Our survey indicates that customer service is a key factor that can even lead to the end of a business relationship...

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How CX Data Can Enhance Customer Support in 2021

How CX Data Can Enhance Customer Support in 2021

Creating the right customer experience has been the top priority for business owners. A few years ago that would have meant running a survey and analyzing customer feedback for clues about what they really wanted. You would carefully select the questions to ask and...

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6 Mobile Customer Loyalty Program Ideas for Gen Z

6 Mobile Customer Loyalty Program Ideas for Gen Z

73% of shoppers say they are more likely to join a loyalty program that automatically displays their points balance. The message for brands is this: physical loyalty cards are outdated, it is time for mobile loyalty wallets or app-based loyalty programs. The reason?...

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4 E-Commerce Customer Service Best Practices in 2021

4 E-Commerce Customer Service Best Practices in 2021

It is tough to survive in a market dominated by big e-commerce brands. ‘Big billion Days’ sales, two-day delivery, and massive discounts have been a big draw with shoppers, undercutting smaller online brands. However, there are always gaps that smaller online stores...

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