Customer Service Blog
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Successfully Managing the Shift from Brick-and-Mortar to Ecommerce
Ecommerce has been making headlines throughout the pandemic, and the retail industry has been forced to take notice. In the US alone, the customer spending on online sales grew 44% in 2020 - a massive jump from the previous year by any standard. In fact, this was the...
5 Proven B2B Loyalty Program Best Practices in 2022
The changing market dynamics since the pandemic have compelled businesses to focus on diversifying their supply chains. The traditional calling for RFPs (Requests for Proposal) or tender bids has been replaced by actively researching vendors and suppliers. B2B...
Why Referral Programs Generate Better Results Than Other E-commerce Marketing Strategies?
Research shows that 92% of marketers believe the content they create - landing pages, ads, and emailers - really resonates with their target audience. However, only 51% of customers think that brands are authentic in their advertising. Even though most e-commerce...
Customer Loyalty in Today’s Breathless Digital World
If there is one lesson for brands to learn from the pandemic and its aftermath, customer loyalty is fickle and unpredictable. Customers are clearly looking for greater convenience and value in the digital age- more than ever before. Contrary to popular opinion, price...
![Top 10 Gorgias Competitors & Alternatives 2022 [Tried & Tested]](https://helplama.com/wp-content/uploads/2022/04/best-gorgias-alternatives.png)
Top 10 Gorgias Competitors & Alternatives 2022 [Tried & Tested]
Gorgias is one of the leading helpdesks in the field of eCommerce. Gorgias’s help desk software quickly gained popularity in the eCommerce world because of its integrations with most e-commerce platforms including Shopify, BigCommerce, and Magneto. Still, Gorgias...
Knowledge Base 101: The Best Practices for Ensuring a Kick-Ass Knowledge Base for E-Commerce Store
Answering the same customer doubts, repeatedly, is frustrating, and it is an utter waste of resources. A self-service knowledge base is a simple, affordable solution to this concern. When you make an efficient knowledge base a fundamental part of customer support, you...
eCommerce Customer Relationship Management: How CRM software can help you level up!
You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it's important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process of...
![Why Brands Need To Do More Than Just Sell! [Survey]](https://helplama.com/wp-content/uploads/2021/07/What_brands_should_do_to_win_more_customers.png)
Why Brands Need To Do More Than Just Sell! [Survey]
Today, we are in an era where customers not only want quality products but also want brands to understand their needs and take care of them. When we surveyed a large number of consumers all over the US, we discovered that 89% of consumers consider buying from brands...
3 Powerful Customer Satisfaction Questions for your CSAT Surveys!
CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if...