Customer Service Blog
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Can Outsourced Voice Support Really Understand Your Brand and Delight Your Customers? Yes! Here’s How…
The debate over outsourcing customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center - with core competence in building and scaling voice support teams - is undeniable to an online store...
Don’t Let that Traffic Pass You By: Increase Conversion Rate for Shopify Store with these 10 Hacks
If it has been a few months since you started your own Shopify store, you are probably pleased with the number of visitors you’re getting. If it is a small number, it is a sign that the hard work you put into identifying a profitable niche is finally paying off....
Looking for Outsourced Customer Support Service? Here are 9 Points to Consider before Choosing one
Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given the high cost of hiring and training an in-house customer support team, many online entrepreneurs are considering how to outsource customer...
Save Time and Money by Automating Your Customer Support
It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for...
When Chatbot Fails?
Ever since chatbots were conceived, much of the business world has been waiting for a chatbot and AI revolution. Due to important advancements in machine learning and AI technology, it has only been in the past decade or so that e-commerce industries have embraced...
15 Best Live Chat Software: Comparison After Using In 2019
When it comes to choosing the best live chat software, the market is flooded with a multitude of options. Now, you can always choose what’s popular, but it won’t necessarily be the best option for your specific needs and use cases. You need to pick a software which is...
Best Ways To Hire Outsourced Live Chat Agents
Through the years, Live chat has evolved from an optional luxury to an immediate necessity for an eCommerce business. Given the efforts contributed towards its advancement and innovation, the live chat feature, according to a study published by FurstPerson, has become...
When not to use chat bots
Chatbots are being extensively used in current times for services like customer service outsourcing. Chatbots do offer numerous benefits but they have certain drawbacks which makes them unsuitable for use in many situations. You can automate interactions with users...
15 Best Live Chat Software Solutions We’ve Used
15 Best Live Chat Software Solutions We’ve Used When it comes to choosing the best live chat software, the market is flooded with a multitude of options. Now, you can always choose what's popular, but it won't necessarily be the best option for your specific needs and...
