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4 Secrets to Delivering Exceptional SaaS Customer Support

4 Secrets to Delivering Exceptional SaaS Customer Support

At the height of the pandemic, factories and offices worldwide wore a deserted look. However, work continued to get done fairly quickly, and we have the technology – particularly SaaS - to thank for that. Tools like Zoom and Slack have become household names, and...

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4 Pro Tips to Creating Phenomenal B2B Customer Experiences

4 Pro Tips to Creating Phenomenal B2B Customer Experiences

More than a year after a global lockdown, business growth is finally starting to reach pre-pandemic levels. With customers back in stores and flights at full capacity, hopes of a ‘V-shaped recovery’ have started to materialize. For many companies, the focus has been...

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Top 5 Shopify Video Testimonials Apps [Tried & Tested]

Top 5 Shopify Video Testimonials Apps [Tried & Tested]

You have to admit it: In e-commerce, trust is one of the most essential elements that lead to final purchase by customers. As per Helplama’s survey, 93% of consumers say they prefer to buy from a well-known brand or the brand they like. As consumers seem to buy from...

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8 Unmissable Benefits of Multilingual Customer Support

8 Unmissable Benefits of Multilingual Customer Support

If you think having a brilliant product is the only thing that matters, you may not be entirely correct. Providing customers with quality after-sales services is equally important. Professional customer service experiences play a critical role in client retention. ...

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How Chatbots Can Be Your Email Marketing Weapon

How Chatbots Can Be Your Email Marketing Weapon

There is a new contender in the running for the title of ‘most effective marketing tool’ in the world: chatbots. Depending on whom you ask, the current favorite- email- is now said to be in its sunset years. However, given that email marketing has been around for more...

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7 Powerful Support Email Writing Hacks that Really Works

7 Powerful Support Email Writing Hacks that Really Works

Sending out dozens of customer support emails are the daily chores of marketing agents globally and perhaps it's easy to undervalue the primary importance it has. Just a factually wrong or an ill-written support email can have effects you’d not want at all for your...

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