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6 E-commerce Customer Service Tools That Will Help You Grow Your Business
Online e-commerce businesses run throughout the night and even on weekends, come rain or shine. The ease of any-time, anywhere online shopping is one of the many reasons behind the stratospheric growth of the e-commerce industry throughout 2020. To maintain and...
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the...
Outsource Customer Service vs In-House Solutions: Pros & Cons Compared
Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and...
11 Best Olark Alternatives & Competitors in 2022
Installing a live chat feature for your customer support can work wonders. Do you know why? As per data, adding live chat to your website can improve conversions by 12%. Olark is one such live chat software installed by a lot of brands. Nevertheless, as you know,...
Top 5 Hubspot Alternatives and Competitors in 2022
Looking for a Hubspot alternative to improve your customer service experience? Read on. While Hubspot leads the CRM market with a 31.6 percent share, it may not be the best fit for every organization. There was a time when Hubspot was your best bet for customer...
Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure
Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software,...
30 Must-know Video Marketing Statistics, Trends, and Facts
The days are long gone when people were used to reading text-only content, now people are used to highly engaging content as modern marketers make every effort possible to create content that grabs attention. 70% of companies invest in content marketing, which could...
Top 5 Drift Alternatives & Competitors in 2022
With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and...
Top 7 JivoChat Alternatives and Competitors in 2022
Are you searching for live chat software? Then keep in mind that standalone live chat isn't enough anymore. Customers want immediate support on multiple channels. JivoChat is an all-in-one business messenger that companies use to talk to their customers. But don't...
