Customer Service Blog
Learn Customer Service Best Practices by our ExpertsLatest Posts
Customer Support Queue Management: 6 Tips to Manage Customer Queues like a Pro
How long does it take for your team to respond to open tickets on average? If your response is anything less than 12 hours and 10 minutes, you are doing better than most! Reason: That’s the average response time taken by businesses around the world to...
![Impact Of Trust Logos On Consumer Purchase Decisions [Survey]](https://helplama.com/wp-content/uploads/2021/05/How_Trust_Logos_Impact_Consumer_purchase_Decisions-1.png)
Impact Of Trust Logos On Consumer Purchase Decisions [Survey]
A logo has always been important to build a brand, recognition, and attract the attention of consumers. But logos can also affect consumers’ sense of trust and even make them rethink their purchase decision! To deeply understand the impact of trust logos on consumer...
![How Does Social Media Impact Consumer Purchase Decisions [Survey]](https://helplama.com/wp-content/uploads/2021/05/Impact_of_social_media_on_consumer_purchase_decisions.png)
How Does Social Media Impact Consumer Purchase Decisions [Survey]
Social media platforms act as a connection between consumers and brands. And they’re used extensively by companies to promote their products and services or to provide customer service. A business (whether big or small) needs to be present on social media. But why is...
5 Omnichannel Marketing Strategies for Your E-commerce Business in 2021
Say the word e-commerce and the average Millennial cannot help but think about brands like Amazon. It wouldn’t be a stretch to say that this brand is almost synonymous with shopping online. It is no coincidence that Amazon is also one of the top spenders worldwide in...
5 Proven Strategies to Optimize Customer Experience in 2021
In 2021, a positive customer experience is simply the only way for brands to survive. COVID-19 has triggered an avalanche of change that no one could have predicted a few years ago. Today, brands are forced to rethink their whole value proposition, thanks to a major...
Best Knowledge Base Management Software 2021
A big aspect of customer experience is equipping your customers with the knowledge of how your product works. This can help them get the best possible results using it and hopefully earn you a loyal customer for the long term. Depending on the niche you’re in,...
5 Reasons Why Measuring Customer Experience is Crucial
Customer experience today is a must-win game that decides the fate of every e-commerce brand and permits almost zero exceptions. Business owners spend a lot of time analyzing CSAT, NPS, or CES data in an effort to gauge the customer experience of their brands. This is...
Best Referral Marketing Software Tools for your Business in 2021
Managing a referral program can be a time-consuming affair, but it is well worth the effort to attract new customers at a low cost. Research shows that referral leads convert 30% better than leads collected from other marketing channels. While this is already quite...
![Why Should A Business Use Twitter For Customer Service? [Survey]](https://helplama.com/wp-content/uploads/2021/05/why-should-a-business-use-twitter-for-customer-service-survey-helplama.png)
Why Should A Business Use Twitter For Customer Service? [Survey]
A large number of consumers use Twitter to register their complaints with a brand or a company. So it can be vital for a company to provide customer support and to respond to its customer complaints on Twitter. But how vital is it?When we surveyed people of various...
