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Save Time and Money by Automating Your Customer Support

Save Time and Money by Automating Your Customer Support

It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for...

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When Chatbot Fails?

When Chatbot Fails?

Ever since chatbots were conceived, much of the business world has been waiting for a chatbot and AI revolution. Due to important advancements in machine learning and AI technology, it has only been in the past decade or so that e-commerce industries have embraced...

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15 Best Live Chat Software: Comparison After Using In 2019

15 Best Live Chat Software: Comparison After Using In 2019

When it comes to choosing the best live chat software, the market is flooded with a multitude of options. Now, you can always choose what’s popular, but it won’t necessarily be the best option for your specific needs and use cases. You need to pick a software which is...

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Best Ways To Hire Outsourced Live Chat Agents

Best Ways To Hire Outsourced Live Chat Agents

Through the years, Live chat has evolved from an optional luxury to an immediate necessity for an eCommerce business. Given the efforts contributed towards its advancement and innovation, the live chat feature, according to a study published by FurstPerson, has become...

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When not to use chat bots

When not to use chat bots

Chatbots are being extensively used in current times for services like customer service outsourcing. Chatbots do offer numerous benefits but they have certain drawbacks which makes them unsuitable for use in many situations. You can automate interactions with users...

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15 Best Live Chat Software Solutions We’ve Used

15 Best Live Chat Software Solutions We’ve Used

15 Best Live Chat Software Solutions We’ve Used When it comes to choosing the best live chat software, the market is flooded with a multitude of options. Now, you can always choose what's popular, but it won't necessarily be the best option for your specific needs and...

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