Customer Service Blog
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4 Secrets to Delivering Exceptional SaaS Customer Support
At the height of the pandemic, factories and offices worldwide wore a deserted look. However, work continued to get done fairly quickly, and we have the technology – particularly SaaS - to thank for that. Tools like Zoom and Slack have become household names, and...
80 Content Marketing Stats That Every Marketer Should Know!
Almost every marketer knows content marketing is an effective strategy that can bring a significant proportion of leads for a business. This is the reason why they are increasingly shifting their focus and marketing budget from traditional marketing to content...
4 Pro Tips to Creating Phenomenal B2B Customer Experiences
More than a year after a global lockdown, business growth is finally starting to reach pre-pandemic levels. With customers back in stores and flights at full capacity, hopes of a ‘V-shaped recovery’ have started to materialize. For many companies, the focus has been...
![Top 5 Shopify Video Testimonials Apps [Tried & Tested]](https://helplama.com/wp-content/uploads/2021/08/best-shopify-video-testimonials-apps.png)
Top 5 Shopify Video Testimonials Apps [Tried & Tested]
You have to admit it: In e-commerce, trust is one of the most essential elements that lead to final purchase by customers. As per Helplama’s survey, 93% of consumers say they prefer to buy from a well-known brand or the brand they like. As consumers seem to buy from...
How Can Conversational AI Solve Your Customer Experience Woes?
Businesses have always valued sturdy customer support. Contact centers have been at the epicenter of it. But times have changed. Beyond the pandemic, customer expectations are not the same anymore. There are more apprehensions and doubts in the minds of customers,...
8 Unmissable Benefits of Multilingual Customer Support
If you think having a brilliant product is the only thing that matters, you may not be entirely correct. Providing customers with quality after-sales services is equally important. Professional customer service experiences play a critical role in client retention. ...
![50+ Customer Service Stats [Outsourcing, Experience, Loyalty, and Automation]](https://helplama.com/wp-content/uploads/2021/07/Customer-service-outsourcing-stats.png)
50+ Customer Service Stats [Outsourcing, Experience, Loyalty, and Automation]
Customer service is a thing that keeps evolving, so do customer expectations. Traditional ways of serving customers that have been in use for the past decade, may not be able to satisfy today’s modern customers. In this modern era, customer service has become an...
How Chatbots Can Be Your Email Marketing Weapon
There is a new contender in the running for the title of ‘most effective marketing tool’ in the world: chatbots. Depending on whom you ask, the current favorite- email- is now said to be in its sunset years. However, given that email marketing has been around for more...
7 Powerful Support Email Writing Hacks that Really Works
Sending out dozens of customer support emails are the daily chores of marketing agents globally and perhaps it's easy to undervalue the primary importance it has. Just a factually wrong or an ill-written support email can have effects you’d not want at all for your...
