Customer Service Blog
How to Find Right Influencers For Your Brand to Partner With
Have trouble finding influencers to collaborate with? You’ve come to the right place. If you have tried influencer marketing, you must know how difficult it can be to find relevant influencers for your brand. But as 70% of consumers place peer recommendations and reviews above professionally written content, influencer marketing
7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service
Do you provide ‘live chat’ as a customer support channel to your customers? If not, you should. Live chat as customer support seems to be the new trend. Not only because it’s convenient and economically cheaper than other support channels, but live chat also results in higher customer satisfaction rates.
18 Fascinating Stats On Brand Marketing That You Should Know!
Brand marketing is a marketing strategy where you market the whole brand to sell the products and services instead of marketing the product or service itself. And It has the power to influence consumer awareness, trust, loyalty, and ultimately revenue. Marketing an entire brand can also help a business avoid
Nine Phrases to Transform Your Customer Service From Good to Awesome
Regardless of which industry you are working in, customer experiences can make or break your business reputation. This is why having a proactive customer service strategy is crucial. A recent study showed that 84% of consumers consider customer service as a critical determining purchase factor (Oberlo). At such a critical
Why Customer Service Should Be at the Core of Your Growth Strategy?
As the adoption of digital channels has skyrocketed, businesses that take time to listen to their customer’s needs and wants will be the ones to survive. However, when a brand is not meeting customers’ expectations, they may start feeling undervalued and quickly switch. That’s why you need a solid customer
Remote Work — An Increasing Trend
The last two years have brought some major shifts in our lives. The professional side has also undergone significant changes. Remote work is increasingly becoming the new trend. Do you prefer to work from home than from the office? If yes, you’re not alone. 51 percent of employees prefer remote
Customer Service VS Customer Experience: What’s the Difference?
Customer experience is a term audible a lot nowadays. However, fewer companies understand the meaning behind it. On top of it, many confuse it with ‘customer service’ and use both terms interchangeably. In reality, while both concepts overlap with each other, they are hardly the same. Let’s discuss how customer
Shoppers’ Digital Path to Purchases – 81% of Shoppers Research Online Before Buying In-store!
With evolving technology, consumers’ lives have become increasingly digital. Be it communicating with friends or making purchases, everything is being done digitally. This evolution has also empowered shoppers to make the right purchase decisions. As per research by GE Capital, 81% of shoppers research online before buying in-store. This means
4 Examples of Bad Customer Support You Should Avoid like a Plague
Going above and beyond the call of duty is a popular theme in many Hollywood flicks. In real life, too, random acts of kindness often make the headlines, like a cab driver tracking down the owner and returning a misplaced purse. Such stories provide a welcome break from the gloom