Customer Service Blog
Learn Customer Service Best Practices by our Experts
5 Tips to Revive Failed Customer Loyalty Programs
To retain your customers, you have to think long term. This means thinking not only in terms of sales but also building relationships with them. If your customers feel valued and appreciated, you can generate priceless word-of-mouth publicity. In turn, this stimulates referrals, positive online reviews and lowers marketing costs.
5 Proven Strategies to Improve Brand Loyalty Among Today’s Younger Generation
Smart, opinionated, passionate – these define the millennial generation, currently the largest group of buyers globally. As digital natives, they are obsessed with social media and want transparency and authenticity from the brands they choose. For the younger generation, shopping is about discovering new brands rather than a chore that
5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right talent is critical to delivering the kind of customer service you
How Helplama Powers E-commerce Stores Customer Support
The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, customers prioritize convenience, a seamless buying experience, and top-notch customer support over mere discounts when navigating
What is Customer Effort Score (CES) and Why Should You Care?
“Dial 1 for customer service”. When a customer hears this on your IVR, they expect to be connected to an agent in a few seconds. However, if they have to choose from too many options, they may feel slightly annoyed. Our US consumer engagement survey revealed that 68% of customers
Virtualize Your Physical Customer Support Operations in 2021
The coronavirus pandemic has suddenly created one of the biggest shifts in how companies provide customer support. With offices being shut, they have had to adjust to virtualize customer support, transitioning to remote work at short notice with customers desperate for help This has, in turn, thrown up new challenges for
6 Things to Do When You Know Your Customer Has Misinterpreted Things
Managing customer expectations efficiently is the key to retaining them for the long term. Customers that do complain provide brands vital clues about what’s working and what isn’t. However, not all customer complaints arise from genuine issues with your product. Some of them are the result of misunderstanding or unreasonable
Can E-commerce Influencer Programs Help in Improving Customer Lifetime Value in a Post-COVID Market
The post-COVID market is a volatile one. Customer’s buying behaviors have changed, and understandably so. It has become essential for brands to realign their strategies to convert potential customers and retain the old ones in the changing market landscape. Online shoppers enjoy certain unique benefits. There’s a lot of online
Boost Referral Programs with the Right Customer Service Script
Word of mouth has always been one of the most powerful contributing factors for the growth of any business, and 85% of businesses believe referrals are the best way to increase customers. Happy customers will always be your best brand advocates and help you to acquire new consumers at a