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Customer Service Automation vs Customer Experience: How to Find a Balance
Driven by the need to keep costs down, many companies are going full speed ahead with modernizing and automating their customer service processes. It would seem strange not to. Since the pandemic, decoding customer loyalty drivers has become a challenge. As support volumes go up, 76% of businesses say customer
Why Do Companies Need To Be Proactive In Customer Service? [Survey]
Customer service is the new cornerstone of competition among brands which can also help a company differentiate itself from its competitors. Consumers have also become accustomed to great customer service and don’t compromise with it, a huge proportion – 87% of consumers also want companies to go the extra mile
Tick Every Customer Support Box with Helplama: Here’s How
Time and cost – the two biggest hurdles to scaling customer support teams are not insurmountable. In fact, hundreds of companies have managed to successfully support their customers despite the challenges posed by the shift to remote working. How? You guessed it, by outsourcing customer support to a specialist. Now,
5 Things to Learn From Amazon Prime Referral Program
Amazon Prime’s tagline – One Membership, Many Benefits – says it all. From unlimited free deliveries, streaming movies, and TV shows to exclusive discounts, it has an irresistible appeal for users across age groups. The Prime program was among the first of its kind in the e-commerce industry and contributed
Social Media CRM Tips for Next-Gen Ecommerce Brands
Fifty years ago, a handshake between the salesperson and the customer signified that a sale had been clinched. Customers prefer to skip calling customer service and get on social media to ‘like’ the brands they buy from in the digital age. In the post-pandemic era, social media is too
Automate Customer Support Without Enraging Customers
Almost anywhere you look, you’ll find that AI is making waves. Driverless cars could soon become a common sight on our roads, and the appliances in your kitchen are already capable of talking to each other, thanks to the latest Internet of Things (IoT) apps. Automate customer support has already
4 Social Media Customer Service Tips to Help You Hit the Bullseye
At the peak of the pandemic, more than 3.9 billion people across the world were forced to stay indoors. In April 2020, more than 90 countries had shut down shops, offices, restaurants, and public transport systems, bringing entire cities to a standstill. Research shows that this contributed to a 55%
10 types of Visual Content That Can Help You Stand Out
Do you use visual content in your content marketing? If not, your content is unlikely to stand out. According to Hubspot, 70% of companies invest in content marketing that uses visual marketing strategies. A large proportion of marketers are giving importance to visual content because it makes content unique and
Ways to Build a Customer Service Culture for your Ecommerce Store
What makes Amazon the most valuable brand in the world? You might point to its record-breaking $386 billion revenue for 2020 or its soaring stock price in response to this question. Perhaps, Amazon’s two-day delivery service or incredibly low prices are the biggest draws for you. However, a look at