Customer Service Blog
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Remote Work — An Increasing Trend
The last two years have brought some major shifts in our lives. The professional side has also undergone significant changes. Remote work is increasingly becoming the new trend. Do you prefer to work from home than from the office? If yes, you’re not alone. 51 percent...
Customer Service VS Customer Experience: What’s the Difference?
Customer experience is a term audible a lot nowadays. However, fewer companies understand the meaning behind it. On top of it, many confuse it with ‘customer service’ and use both terms interchangeably. In reality, while both concepts overlap with each other, they are...
30 Must-know Video Marketing Statistics, Trends, and Facts
The days are long gone when people were used to reading text-only content, now people are used to highly engaging content as modern marketers make every effort possible to create content that grabs attention. 70% of companies invest in content marketing, which could...
Importance of Customer Perception & How to Track It
In the customer-centric era, every feedback and review can make or break your brand’s reputation. That is why small businesses need to invest time in actively understanding customer behavior and make effective strategies for improving their brand’s perception,...
Shoppers’ Digital Path to Purchases – 81% of Shoppers Research Online Before Buying In-store!
With evolving technology, consumers’ lives have become increasingly digital. Be it communicating with friends or making purchases, everything is being done digitally. This evolution has also empowered shoppers to make the right purchase decisions. As per research by...
4 Examples of Bad Customer Support You Should Avoid like a Plague
Going above and beyond the call of duty is a popular theme in many Hollywood flicks. In real life, too, random acts of kindness often make the headlines, like a cab driver tracking down the owner and returning a misplaced purse. Such stories provide a welcome break...
How Can Trust Seals Increase Sales And Conversions?
You have to admit it - Trust is one of the essential elements that complete a sale. And if you’re selling online, your website or eCommerce store needs to build trust when the consumers visit it. As per our study - How do trust logos influence purchase decisions,...
Customer Intelligence: What is it & How it Helps You Succeed?
Understanding customer behavior is quite similar to solving a mathematical problem where the variables are unknown. The slightest change in the value of a variable can completely change the solution. This is a time of great uncertainty for the business world. The...
Average Human Attention Span Is Just 8 Seconds! Can It Hurt Your Content Marketing Efforts?
Has it ever happened to you that you have to do something but after a few seconds you forget to do it? If yes, you’re not alone. In today's digital age, where people use their phones for an average of 5 to 6 hours a day, the human attention span has become much...
