Customer Service Blog
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Customer Service Outsourcing 101: 5 Common Mistakes to Avoid and 5 Things to Remember Before You Sign Up
In an age of increasing competition, it is important for online stores to keep things simple- whether it is order fulfilment or customer support response time. Complexity is the Number #1 killer of positive Customer Experience (CX), as multiple studies have shown....
COVID-19 and Digital Economy
Thinking of Outsourcing Customer Support? Here’s why it could be your Smart Move!
Quality - the word sums up the stream of thoughts most business owners have in mind when they consider outsourcing customer support today. Many would even rank it above the equally pressing cost factor. Why? Poor service has emerged as one of the biggest challenges...
Customer Support Outsourcing Trends: How Has It Evolved to Be the Perfect Way to Manage Customer Queries?
Since the mid-90s, customer support outsourcing has been growing at a rapid pace to satisfy the ever-increasing demand for 24X7 coverage. Offshoring customer support to BPOs was seen as a cheaper alternative by many large companies to achieve this goal. Moreover,...
How to Leverage Social Media Platforms to Drive Sales for Your Ecommerce Stores?
If you’re an online e-commerce store owner, you probably have used social media one way or another to market your products. For an industry that is expected to grow to $4.5 trillion by 2021, social media is a great leveller - it has helped small online businesses...
Challenges of Outsourcing Voice Support and How to Overcome them
Being kept on hold for 20 minutes by a call center agent on the other side of the world is the last thing anyone wants in the middle of a busy day. Poor comprehension and articulation skills, lack of product knowledge and little to no authority to make exceptions to...
9 Creative and Easy Ways to Surprise and Delight Your Customers
If you want to make a lasting impression on your audience and retain them longer, creating a delightful customer experience has to be on the top of your growth agenda. Over the years, online businesses have realized that the typical customer journey - from the on-site...
5 Reasons Why It’s High-Time You Should Outsource Customer Support for Your Business
To an online store owner, outsourcing customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute...what if your outsourcing vendor came aboard ship as a partner, an integral part of your team...
10 Ways to Enhance the Post-Purchase Experience of Your Customers
After spending thousands of dollars driving traffic to their site, there are few things that frustrate store owners more than never hearing from those customers again. If you are looking for answers to this problem, a good place to start would be how you treat...
