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Save Time and Money by Automating Your Customer Support

Save Time and Money by Automating Your Customer Support

It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for...

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How to Measure Customer Loyalty – Top 5 Metrics to Track

How to Measure Customer Loyalty – Top 5 Metrics to Track

Word of mouth marketing is one of the best forms of marketing. Do you know how likely are your customers to recommend you to others? It’s time to find out. If your latest NPS score is 30 or more, you are doing a great job on the customer loyalty front. Anything lower...

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How to Choose the Right Help Desk for Your Small Business

How to Choose the Right Help Desk for Your Small Business

So, business is booming, and you have a backlog of orders to fulfill, queries to clear, and inventory to restock? We get it; at times, it may be an overwhelming experience. If you own one of those small-to-medium businesses (SMB), it might be the perfect time to hire...

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How to Evaluate Loyalty Program’s Value Proposition

How to Evaluate Loyalty Program’s Value Proposition

Standing out from the competition is becoming more important than ever for e-commerce brands. In the post-pandemic scenario, customers are willing to experiment more often, and brands will need to put in more effort to keep them coming back. The key question to ask...

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