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![Why Brands Need To Do More Than Just Sell! [Survey]](https://helplama.com/wp-content/uploads/2021/07/What_brands_should_do_to_win_more_customers.png)
Why Brands Need To Do More Than Just Sell! [Survey]
Today, we are in an era where customers not only want quality products but also want brands to understand their needs and take care of them. When we surveyed a large number of consumers all over the US, we discovered that 89% of consumers consider buying from brands...
3 Powerful Customer Satisfaction Questions for your CSAT Surveys!
CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if...
13 Pro Tips to Enhance Post-Purchase Customer Experience in 2022
Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of revenue in the US comes from repeat purchases[1] that are driven by a great post-purchase customer experience. In this guide, you will learn 13...
9 Customer Service Response Templates for Tricky Scenarios
62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the...
![7 Key Ways to Measure Customer Satisfaction [Tried and Tested]](https://helplama.com/wp-content/uploads/2020/05/measuring-customer-satisfaction.png)
7 Key Ways to Measure Customer Satisfaction [Tried and Tested]
Customer satisfaction - One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to retain a customer than acquire one. So, making sure that your customers are satisfied and retained is better than spending your...
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...
![Why is Brand Consistency Important for Your Business? [Case Study]](https://helplama.com/wp-content/uploads/2021/09/importance-brand-consistency.png)
Why is Brand Consistency Important for Your Business? [Case Study]
Have you ever wondered what makes a brand recognizable? There can be many factors that contribute to the recognition of a brand, but “consistency” seems to be the key factor. This post will help you know why and how consistency can help your brand stand out from the...
7 Best Reamaze Alternatives You Need to Know!
With rapid digitization, online shopping is growing at a blistering speed. Especially after the pandemic, the shift toward online shopping has increased at an even fast pace. According to Statista, in 2020, there were 256 million digital buyers in the United States....
Under $99/mo: Top 11 GrooveHQ Alternatives & Competitors in 2022!
GrooveHQ is one of the popular customer service tools built for customer email management. Groove can be a good tool for your team if you serve your customers only through email. But that’s probably not the case as today’s omnipresent consumers use multiple channels...
