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Why Brands Need To Do More Than Just Sell! [Survey]

Why Brands Need To Do More Than Just Sell! [Survey]

Today, we are in an era where customers not only want quality products but also want brands to understand their needs and take care of them. When we surveyed a large number of consumers all over the US, we discovered that 89% of consumers consider buying from brands...

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9 Customer Service Response Templates for Tricky Scenarios

9 Customer Service Response Templates for Tricky Scenarios

62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the...

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How to Calculate the Real Cost of Customer Support

How to Calculate the Real Cost of Customer Support

Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...

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7 Best Reamaze Alternatives You Need to Know!

7 Best Reamaze Alternatives You Need to Know!

With rapid digitization, online shopping is growing at a blistering speed. Especially after the pandemic, the shift toward online shopping has increased at an even fast pace. According to Statista, in 2020, there were 256 million digital buyers in the United States....

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