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7 Ways to Tackle Customer Churn for SaaS in a Recession

7 Ways to Tackle Customer Churn for SaaS in a Recession

How the current scenario will change the SaaS world in the short and long term is anybody’s guess. But what is clear is that as customers adapt to the altering environment, every SaaS company must gear itself for customer churn. How do you address the churn? By...

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7 Efficient Ways To Reduce Customer Service Response Time

7 Efficient Ways To Reduce Customer Service Response Time

One of the cardinal rules of good customer service is responding to customers as fast as possible. It sets the tone for the rest of the conversation and can boost the overall productivity of your customer support team. No wonder, response time is a metric that is...

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8 Qualities of Exceptional Customer Support

8 Qualities of Exceptional Customer Support

What makes customer support truly exceptional? Some companies like Salesforce define exceptional service as “building relationships with customers” while others prefer the term “proactive service”. In fact, businesses worldwide are spending a lot of time and money to...

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