Customer Service Blog
Learn Customer Service Best Practices by our ExpertsLatest Posts
![6 Best Free Live Chat Software in 2022 [Tried & Tested]](https://helplama.com/wp-content/uploads/2021/04/Featured-Image1.jpg)
6 Best Free Live Chat Software in 2022 [Tried & Tested]
Live chat works! According to PalDesk, it has a 73% customer satisfaction rate. The reason is customers can easily get on with other tasks while chatting with an agent. Besides, chats are usually much more to the point than a...
The Power of Visual Communication in Brand Building
Being able to communicate your message clearly and grab consumers’ attention is important, no matter how big or small your company is. But it can be difficult to do so. According to research, an average person is exposed to between 6,000 and 10,000 promotional...
![Top 10 Front Alternatives & Competitors in 2022 [Tried & Tested]](https://helplama.com/wp-content/uploads/2022/05/image4.jpg)
Top 10 Front Alternatives & Competitors in 2022 [Tried & Tested]
If you’ve been on the lookout for a tool that helps with managing customer inquiries or one that offers collaborative solutions, chances are you’ve heard of Front. Front provides an all-in-one communication platform for teams to collaborate and interact with their...
![Top 6 Document360 Alternatives & Competitors in 2022 [Tried & Tested]](https://helplama.com/wp-content/uploads/2022/04/Document360-Alternatives.png)
Top 6 Document360 Alternatives & Competitors in 2022 [Tried & Tested]
If you are on the run to leverage the efficiency of your customer service, then, a knowledge base may be the ideal tool for you. Because 91% of customers say, they would use an online knowledge base if it were available and tailored to their needs rather than...
![12 Best Tawk.to Alternatives & Competitors in 2022 [Tried & Tested]](https://helplama.com/wp-content/uploads/2022/04/11-Best-Tawk.to-Alternatives-Competitors-in-2022.jpg)
12 Best Tawk.to Alternatives & Competitors in 2022 [Tried & Tested]
Every business is unique and in dire need of customer support tools that fit right with its exclusive requirements. So, exploring the market in search of a better set of benefits at competitive rates makes sense. Yes, Tawk.to is an amazing customer support tool, but...
Word of Mouth Marketing – Why is it Crucial For Your Business Growth?
Watched a new show or tried a new restaurant recently? Was it better than you expected? Did you tweet about it or post about it on Instagram, recommending it to your friends and family? This is called word-of-mouth marketing, one of the most powerful forms of...
Gen Z: 5 Key Differences That Separate Them From Millennials
The era of millennials has its own legacy but Generation Z is the new talk of the town. Marketers have started to show a lot of interest and follow this young demography of Gen-zers, the people who were born between the mid-1990s and 2010s. Gen-zers, people who are...
What is a Good Referral Rate – Do Referral Programs have Benchmarks?
How do you know whether your referral program is performing as expected? By benchmarking it against other programs in your niche. Many metrics can help you get a clear picture. However, referral rate is the ultimate measure of the successful performance of your...
10 Effective eCommerce Referral Marketing Strategies in 2022
Are you an e-commerce store owner in search of generating leads for your business in a budget-friendly manner? Well, then E-Commerce Referral programs are the marketing strategy that may be the best fit for you. Do you know why? As per data, 54% of marketers say...