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3 Powerful Customer Satisfaction Questions for your CSAT Surveys!
CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better....
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Ways-to-Enhance-the-Post-Purchase-Experience-of-Your-Customers
13 Pro Tips to Enhance Post-Purchase Customer Experience in 2022
Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of...
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X-Customer-Service-Response-Templates-for-Tricky-Scenarios
9 Customer Service Response Templates for Tricky Scenarios
62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response....
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measuring-customer-satisfaction
7 Key Ways to Measure Customer Satisfaction [Tried and Tested]
Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies...
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How-to-Calculate-the-Real-Cost-of-Customer-Support
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on...
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importance-brand-consistency
Why is Brand Consistency Important for Your Business? [Case Study]
Have you ever wondered what makes a brand recognizable? There can be many factors that contribute to the recognition of a...
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6-Best-Reamaze-Alternatives-You-Need-to-Know
7 Best Reamaze Alternatives You Need to Know!
With rapid digitization, online shopping is growing at a blistering speed. Especially after the pandemic, the shift toward...
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GrooveHQ Alternatives
Under $99/mo: Top 11 GrooveHQ Alternatives & Competitors in 2022!
GrooveHQ is one of the popular customer service tools built for customer email management. Groove can be a good tool for...
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6-Ecommerce-Customer-Service-Tools
6 E-commerce Customer Service Tools That Will Help You Grow Your Business
Online e-commerce businesses run throughout the night and even on weekends, come rain or shine. The ease of any-time, anywhere...
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Ways-to-Enhance-the-Post-Purchase-Experience-of-Your-Customers

13 Pro Tips to Enhance Post-Purchase Customer Experience in 2022

Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of revenue in the US comes from repeat purchases[1] that are driven by a great post-purchase customer experience. In this guide, you will learn 13 tips on how to enhance the post-purchase experience of

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X-Customer-Service-Response-Templates-for-Tricky-Scenarios

9 Customer Service Response Templates for Tricky Scenarios

62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the correct answer. More than that, response

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measuring-customer-satisfaction

7 Key Ways to Measure Customer Satisfaction [Tried and Tested]

Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to retain a customer than acquire one. So, making sure that your customers are satisfied and retained is better than spending your hard-earned money to acquire new ones.

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How-to-Calculate-the-Real-Cost-of-Customer-Support

How to Calculate the Real Cost of Customer Support

Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long and short term. However,

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6-Best-Reamaze-Alternatives-You-Need-to-Know

7 Best Reamaze Alternatives You Need to Know!

With rapid digitization, online shopping is growing at a blistering speed. Especially after the pandemic, the shift toward online shopping has increased at an even fast pace. According to Statista, in 2020, there were 256 million digital buyers in the United States. This number is projected to increase to 291.2

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GrooveHQ Alternatives

Under $99/mo: Top 11 GrooveHQ Alternatives & Competitors in 2022!

GrooveHQ is one of the popular customer service tools built for customer email management. Groove can be a good tool for your team if you serve your customers only through email. But that’s probably not the case as today’s omnipresent consumers use multiple channels to contact a company’s customer support.

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