Customer Service Blog
Outsource Customer Service vs In-House: Pros & Cons
Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and social media. While this is a great move, many brands
11 Best Olark Alternatives & Competitors in 2022
Installing a live chat feature for your customer support can work wonders. Do you know why? As per data, adding live chat to your website can improve conversions by 12%. Olark is one such live chat software installed by a lot of brands. Nevertheless, as you know, every tool has
Top 5 Hubspot Alternatives and Competitors in 2022
Looking for a Hubspot alternative to improve your customer service experience? Read on. While Hubspot leads the CRM market with a 31.6 percent share, it may not be the best fit for every organization. There was a time when Hubspot was your best bet for customer relationship management and inbound
How User-generated Content on YouTube can be Important for Your Brand?
In today’s high trust commerce, user-generated content has evolved as a vital strategy that brands use to win people’s trust and convert them into customers. So, you might be already using UGC to acquire new customers. But have you ever encouraged user-generated ‘video’ content? If not, then you’re missing out
Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure
Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software, providing a great opportunity for businesses, small or big, to automate their
30 Must-know Video Marketing Statistics, Trends, and Facts
The days are long gone when people were used to reading text-only content, now people are used to highly engaging content as modern marketers make every effort possible to create content that grabs attention. 70% of companies invest in content marketing, which could include visual marketing strategies, making it crucial
Average Human Attention Span Is Just 8 Seconds! Can It Hurt Your Content Marketing Efforts?
Has it ever happened to you that you have to do something but after a few seconds you forget to do it? If yes, you’re not alone. In today’s digital age, where people use their phones for an average of 5 to 6 hours a day, the human attention span
Top 5 Drift Alternatives & Competitors in 2022
With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and chatbots. Nevertheless, many businesses are now looking
Top 7 JivoChat Alternatives and Competitors in 2022
Are you searching for live chat software? Then keep in mind that standalone live chat isn’t enough anymore. Customers want immediate support on multiple channels. JivoChat is an all-in-one business messenger that companies use to talk to their customers. But don’t settle for JivoChat without looking into its alternatives and