Customer Service Blog
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12 Pro Tips on How to Talk to Customers!
In this customer-centric era, customer experience has become the cornerstone for the success of a business venture. Having said that, customer experiences are largely governed by how you talk to customers and how efficient your customer service team is. After all,...
What are the Major Consequences of Poor Customer Service and How to Fix Them?
In today's global marketplace, competition is fierce, and providing a good customer service experience is more important than ever. 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service...
5 Ways SEO Can Boost Your Video Marketing Strategy
With the limitations in physical interactions owing to the COVID-19 pandemic, video marketing made a notable appearance in the digitized business world. According to a survey, about 75% of users visit a company’s website after viewing a video. However, with the...
![In-House Customer Service vs Outsourcing Customer Service [Pros and Cons]](https://helplama.com/wp-content/uploads/2021/12/In-house-vs-outsourced-customer-service.png)
In-House Customer Service vs Outsourcing Customer Service [Pros and Cons]
Irrespective of the kind of business you own, it is paramount that you maintain a high-quality customer service team. Businesses that pivot around great customer services are the ones that enjoy maximum growth. This was proved when Microsoft polled 5,000 people...
Prepare For The Reconstructed Era of B2B Marketing
Over the recent years, we have seen some major shifts in the marketing space. According to many beliefs voiced throughout the globe, it is now obsolete to consider marketing as merely a support function to businesses. In fact,...
What is Fear of Missing Out Phobia (FOMO) & How to Overcome It?
Do you find yourself picking up your phone every other minute to check for updates or to respond to every notification? If yes, you may have the fear of missing out (FOMO). While it's exciting to know that your friends are attending a party or vacationing in a...
![The Impact of Coronavirus on E-commerce, Marketing, and Advertising [Stats]](https://helplama.com/wp-content/uploads/2021/12/impact-of-corona.png)
The Impact of Coronavirus on E-commerce, Marketing, and Advertising [Stats]
Over the last two years, we have seen one of the biggest shifts in our lives. The Covid-19 pandemic has affected everything whether it's small brick-to-mortar shops or big corporates. In this post, we have put together some...
How do Colors and Lighting Affect Employees’ Productivity?
Our current lifestyle is a race against time. And for a business to stand out, employees’ productivity is essential. If you wonder why your employees remain stagnant despite investing numerous hours in work, then you, like many others, maybe follow a commonly errored...
Why it is Important to Empower Customer Service Team: A Comprehensive Guide
Why should you empower your customer service team when you could focus your efforts towards maximizing your reach or invest in other aspects of your organization? According to Helplama’s customer service survey, 50% of the consumers cited ‘unskilled customer...