Customer Service Blog

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5 Tips to Revive Failed Customer Loyalty Programs

5 Tips to Revive Failed Customer Loyalty Programs

To retain your customers, you have to think long term. This means thinking not only in terms of sales but also building relationships with them. If your customers feel valued and appreciated, you can generate priceless word-of-mouth publicity. In turn, this stimulates...

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How to Handle Angry Customers Like A Pro (with Examples)

How to Handle Angry Customers Like A Pro (with Examples)

Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive or proactive mindset when dealing with one.  Rude or angry customers can be a handful. Depending on the situation, they are likely to...

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5 Tips to Build a Great Customer Service Team

5 Tips to Build a Great Customer Service Team

Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right...

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How to Deliver Proactive Customer Service in 2021

How to Deliver Proactive Customer Service in 2021

In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits. These...

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How to Improve Customer Perceptions of Your Brand

How to Improve Customer Perceptions of Your Brand

If you aim to increase customer loyalty in today’s time, you need to take the inside-out approach. After all, customers only respond to what they see, hear and feel about your product and service. This creates a distinct perception in their mind that they associate...

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B2B Loyalty Program Best Practices in 2021

B2B Loyalty Program Best Practices in 2021

The changing market dynamics since the pandemic have compelled businesses to focus on diversifying their supply chains. The traditional calling for RFPs (Requests for Proposal) or tender bids have been replaced by actively researching vendors and suppliers. B2B...

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How to Measure Customer Loyalty – Top 5 Metrics to Track

How to Measure Customer Loyalty – Top 5 Metrics to Track

Word of mouth marketing is one of the best forms of marketing. Do you know how likely are your customers to recommend you to others? It’s time to find out. If your latest NPS score is 30 or more, you are doing a great job on the customer loyalty front. Anything lower...

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