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How to Master the Art of B2B Customer Support?

How to Master the Art of B2B Customer Support?

B2B customer support thrives on relationships just like its B2C counterpart. The only difference being that B2B customer support is based not so much on social proof as outcomes that help client-based companies succeed with their own end-customers. The domino effect...

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How to Calculate the Real Cost of Customer Support

How to Calculate the Real Cost of Customer Support

Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...

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