Customer Service Blog
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Customers Engagement Lessons to Learn from the Digital Generation
In the post-pandemic era, it is critical for e-commerce stores to get to know the customer needs better. If you do not differentiate between customer categories, your conversion rate could be less than optimal. This is due to a profound shift in customer behavior...
5 Tips to Revive Failed Customer Loyalty Programs
To retain your customers, you have to think long term. This means thinking not only in terms of sales but also building relationships with them. If your customers feel valued and appreciated, you can generate priceless word-of-mouth publicity. In turn, this stimulates...
How to Handle Angry Customers Like A Pro (with Examples)
Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive or proactive mindset when dealing with one. Rude or angry customers can be a handful. Depending on the situation, they are likely to...
5 Proven Strategies to Improve Brand Loyalty Among Today’s Younger Generation
Smart, opinionated, passionate - these define the millennial generation, currently the largest group of buyers globally. As digital natives, they are obsessed with social media and want transparency and authenticity from the brands they choose. For the younger...
5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right...
How to Deliver Proactive Customer Service in 2021
In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits. These...
How to Improve Customer Perceptions of Your Brand
If you aim to increase customer loyalty in today’s time, you need to take the inside-out approach. After all, customers only respond to what they see, hear and feel about your product and service. This creates a distinct perception in their mind that they associate...
B2B Loyalty Program Best Practices in 2021
The changing market dynamics since the pandemic have compelled businesses to focus on diversifying their supply chains. The traditional calling for RFPs (Requests for Proposal) or tender bids have been replaced by actively researching vendors and suppliers. B2B...
How to Measure Customer Loyalty – Top 5 Metrics to Track
Word of mouth marketing is one of the best forms of marketing. Do you know how likely are your customers to recommend you to others? It’s time to find out. If your latest NPS score is 30 or more, you are doing a great job on the customer loyalty front. Anything lower...
