Customer Service Blog
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How to Master the Art of B2B Customer Support?
B2B customer support thrives on relationships just like its B2C counterpart. The only difference being that B2B customer support is based not so much on social proof as outcomes that help client-based companies succeed with their own end-customers. The domino effect...
Best Customer Support Practices to Deliver Superior Customer Service
Exceptional customer service has real and tangible benefits for your company’s bottom line. It can help you get word of mouth publicity, earn referrals, boost retention, and consequently reduce your marketing spend at a time when the coronavirus crisis is squeezing...
5 Proven Ways to Build a Rapport with Customers Using Voice Support
Personalization of service is a key priority for business leaders across the industries today. Survey after survey has revealed that customers want to be treated as human beings. Yet - despite their best intentions - companies sometimes tend to over-engineer their...
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the...
How Should Your Customer Success Approach Evolve to Tackle the Current and Future Crises
With the world in the grip of arguably the worst crisis in modern history, the resilience and adaptability of businesses – and customer success teams - is being put to the test. Given the inevitable delivery delays and disruptions, customers are likely to feel...
The Human Touch: How to Add Warmth & Connection to Your Customer Support?
The key to great customer service is making customers feel valued. Rather than using scripted lines, it is about being genuinely engaged with customers and going out of your way to assist them. This is easier said than done, though. Experts say that there is no...
9 Customer Service Response Templates for Tricky Scenarios
62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the...
Knowledge Base 101: The Best Practices for Ensuring a Kick-Ass Knowledge Base for E-Commerce Store
Answering the same customer doubts, repeatedly, is frustrating, and it is an utter waste of resources. A self-service knowledge base is a simple, affordable solution to this concern. When you make an efficient knowledge base a fundamental part of customer support, you...
