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Why Brands Need To Do More Than Just Sell! [Survey]

Why Brands Need To Do More Than Just Sell! [Survey]

Today, we are in an era where customers not only want quality products but also want brands to understand their needs and take care of them. When we surveyed a large number of consumers all over the US, we discovered that 89% of consumers consider buying from brands...

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What is Emotional Loyalty and How Can Brands Leverage it?

What is Emotional Loyalty and How Can Brands Leverage it?

All advertising is designed to appeal to the customers’ emotions. After all, people don’t buy products; they buy into the feeling that they believe owning or using one will give them. Emotions can shape customer perceptions and create an influential brand association...

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Tick Every Customer Support Box with Helplama: Here’s How

Tick Every Customer Support Box with Helplama: Here’s How

Time and cost - the two biggest hurdles to scaling customer support teams are not insurmountable. In fact, hundreds of companies have managed to successfully support their customers despite the challenges posed by the shift to remote working. How? You guessed it, by...

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How to Evaluate Loyalty Program’s Value Proposition

How to Evaluate Loyalty Program’s Value Proposition

Standing out from the competition is becoming more important than ever for e-commerce brands. In the post-pandemic scenario, customers are willing to experiment more often, and brands will need to put in more effort to keep them coming back. The key question to ask...

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Social Media CRM Tips for Next-Gen Ecommerce Brands

Social Media CRM Tips for Next-Gen Ecommerce Brands

Fifty years ago, a handshake between the salesperson and the customer signified that a sale had been clinched. Customers prefer to skip calling customer service and get on social media to ‘like’ the brands they buy from in the digital age. In the post-pandemic era,...

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5 Benefits of Integrated Call Center Solutions

5 Benefits of Integrated Call Center Solutions

If you are a call center manager, meeting Service Level Agreement (SLAs) is probably your biggest challenge right now. The pandemic may have exposed some major shortcomings in your operations and fixing them quickly- and in the most cost-effective way- is critical....

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