Customer Service Blog
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7 Efficient Ways To Reduce Customer Service Response Time
One of the cardinal rules of good customer service is responding to customers as fast as possible. It sets the tone for the rest of the conversation and can boost the overall productivity of your customer support team. No wonder, response time is a metric that is...
8 Qualities of Exceptional Customer Support
What makes customer support truly exceptional? Some companies like Salesforce define exceptional service as “building relationships with customers” while others prefer the term “proactive service”. In fact, businesses worldwide are spending a lot of time and money to...
Why Tone of Voice Matters in Customer Service, ESPECIALLY Online
An upbeat tone of voice that conveys a genuine desire to help is critical to building a lasting relationship with customers. Don’t let the word ‘voice’ fool you. Tone does not apply to verbal conversations alone, it relates equally to any content you put out,...
Understanding Customer Service Requirements for Small Businesses
Achieving customer delight is rarely a linear process. It requires commitment and the ability to adapt processes and systems over a period of time. Why? Customers come in all shapes and sizes. The classic one size fits all approach is a recipe for failure. Over the...
5 Great Customer Service Tips for Small Businesses to Beat the Big Ones
Customer service is now the biggest brand differentiator for businesses of all sizes. Great overall customer experience is now considered to be a more important factor than just the price and product quality. Customers prefer brands that make them feel valued. In...
5 Ways Customer Satisfaction Correlates with Business Results
Whether you are a new e-commerce brand or have a few years of experience to your name, one of the tried and tested ways you can boost sales is by providing great customer service. Typically, business owners have their hands full taking care of everything from sourcing...
Measuring Customer Satisfaction 101: NPS vs CSAT vs CES vs Repeat Rate
For brands eager to grow, measuring customer satisfaction is vital. The cost of customer acquisition has increased substantially while the average lifetime value has declined. According to Marketing Metrics, the probability of selling to an existing customer is 60-70%...
Online Reputation Management – A Key Strategy to Brand Building
If you have a great product and can tell a good story, your social media posts are likely to get a lot of attention. However, the social media posts of your brand will also have customer feedback–comments, suggestions, and inevitably, criticism. The times we live in,...
Want to Improve Your Customer’s Post-Purchase Experience? Provide Them Voice Support!
Is the post-purchase experience of your online brand as good as the product itself? If yes, your customers are likely to stick around with you for a long time to come. In fact, it gives them more reasons to buy from you, convinced that your product is the right choice...
