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5 Customer Service Skills that Can Set You Apart

5 Customer Service Skills that Can Set You Apart

From checkout to the post-purchase experience, customer service has an important role to play in delivering your brand promise. After all, it is that one thing your competitors cannot replicate. Small businesses like online e-commerce stores are ideally placed to...

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How to Manage Your Service Agents Remotely?

How to Manage Your Service Agents Remotely?

Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19. On the brighter side, the pandemic has given businesses an opportunity to test and implement new strategies that will certainly have a...

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Does your Customer Support Team Need a CRM Software?

Does your Customer Support Team Need a CRM Software?

Think about this: your customer support team contributes X revenue to your business each month. During the holidays, the daily revenues of your online store more than double up and you do not think twice about asking your team to put in extra hours in order to cash in...

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5 Tips to Consistently Ace Customer Communication

5 Tips to Consistently Ace Customer Communication

Retention, referrals, revenue – great customer service can help you reach your business goals faster than almost any other factor. Research has proven time and again that there is a direct correlation between customer satisfaction and loyalty. While most businesses...

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