Customer Service Blog
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15 Best Live Chat Apps for Shopify in 2022!
Customers today value the convenience of online shopping, but they also value personal and instant interactions. As a result, live chat is quickly becoming the most popular method of contact for online customers. According to a survey, 46 percent of customers prefer live chat to other options such as email,
How to Deal With Impatient Customers?
It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic times, increasing familiarity with online transactions, improved tech, and the rise of the so-called “now customers”—enterprises are scrambling to deal with the increasing standards of prompt service
8 Best Practices to Deliver World-Class Customer Service in 2024
“If you don’t take care of your customers, someone else will.” Delivering a poor customer service experience will not just cost you a lot of money but will eventually lead to the demolishment of customers’ trust in your brand. After one negative experience, 51% of customers will never do business
8 Proven Tips for Conversational Customer Service in 2022
Over half (54%) of customers have higher expectations for customer service today compared to one year ago. So it won’t be wrong to say that – Your company’s image is synonymous with the type of customer service that you offer. The type of interaction you have with your customers can
Customer Empathy: Why is Empathy Important in Customer Service?
What is the one skill that every customer service representative must possess? Empathy is unmatched regardless of the tools, processes, or procedures in place. Empathy statements are your way of communicating to a customer that you understand their concerns, issues, and feelings. Harvard Business Review research suggests the top 10
Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the
How to Make Every Interaction With Customers Positive? [8 Proven Ways]
Are you struggling to interact with your customers? If yes, you are not alone. Most of the companies end up providing a bad customer service experience to their customers. Customer interaction plays a huge role in building influential connections with customers and retaining them. And personnel with efficient communication skills
22 Best Shopify Inventory Management Apps in 2022 [Tried & Tested]
If you use Shopify, I’m sure you’ve tried out some of the platform’s built-in inventory management tools. While a few of these features are good, you might have noticed that the majority of Shopify’s default inventory management features could be improved significantly. That being said, there are numerous useful third-party
Customer Engagement Model: How To Build One For Your Business?
If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very crucial. But can also drain your wallet! That’s because getting new customers can be 5 times more expensive than retaining a current one. Moreover, the current business world